Once the visa(s) have been issued, our office will re-attend at the Embassy/Consulate to retrieve your document(s). We will confirm with you by either email or by phone that your passports/documents are ready to be returned to you. If a return courier waybill is provided to us by the client, we will return the document(s) in that method, along with a copy of the ‘paid’ invoice for your records. If a return courier is not provided to us, we will return your documents to you via a recognized courier company, for an additional cost, and will provide you with the tracking number. We will also include a copy of the invoice, indicating the balance owing acquired from this disbursement. Due to the sensitivity of the documents, at Capital Authentication, we will never under any circumstances return your documents to you via regular lettermail.